Privacy Policy

Maison Clara Rosae (headquartered in Switzerland) places paramount importance on respecting your privacy and protecting your personal data. This policy aims to inform you transparently about how we collect, use and protect your information under the Swiss Federal Act on Data Protection (nFADP) and the General Data Protection Regulation (GDPR – EU).

1. Data collected

We collect only the data strictly necessary to process your requests (catalogue request, appointment booking, or contact form). The data collected may include:

• Identity information (first name, last name).
• Professional information (house or company name).
• Contact details: contact@maisonclararosae.com.
• Any other information you choose to share voluntarily in free-text message fields.

2. Purpose of processing

Your personal data is processed for the following purposes:

• Responding to your contact requests and arranging private appointments.
• Sending you our professional catalogue and exclusive selections.
• Managing the commercial relationship and follow-up of your bespoke jewellery projects.
• Ensuring the proper functioning and technical security of our website.

3. Subcontractors and hosting

To guarantee a secure, high-quality service, we use trusted technology providers acting as subcontractors:

• Hosting & Security: The site is hosted and secured by Cloudflare, Inc.'s global infrastructure.
• Form processing: Your requests transit through Cloudflare Workers infrastructure for secure validation and routing.
• Transactional emails: The technical routing of your requests and forms is operated by Resend, without storage of your data.

4. Data retention

We retain your personal data only for as long as strictly necessary to fulfil the purposes for which it was collected, to maintain our commercial relationship, or to comply with our legal and regulatory obligations.

5. Your rights

In accordance with applicable legislation (nFADP and GDPR), you have the following rights regarding your personal data:

• Right of access to your data.
• Right of rectification if your data is inaccurate or incomplete.
• Right to erasure (right to be forgotten).
• Right to restriction of processing and data portability.

To exercise these rights, or for any question relating to the protection of your data, please send your request directly via the contact or appointment booking form on our website.